CUSTOMER INDEMNITY FORM FOR CARD-NOT-PRESENT PAYMENT
Version 20241027-01
Frequently asked questions
1. I want to vend your services as an agent. What are the different ways that I can access your services once registered?
Once you’re verified and onboarded for Selcom Huduma, you have the choice to either access your account through USSD, App, or a POS machine. As a business you decide how you would like to access this. For USSD, dial * 150 * 50 #. For App, download “Selcom Paypoint” from the PlayStore, or reach out to us via our website or Social Media for a POS machine.
2. I would like to purchase POS from you, what documents do I need to register for this? Is there any difference between this and USSD/App?
Selcom Huduma is accessible on all three forms. If you access us via USSD or App (Huduma Lite), you will be able to onboard by just providing your TIN and NIDA to us. To upgrade from Huduma Lite to Huduma, you have to present more KYC. In this case, you will need to register through our Head Office or we can send a Sales Agent to you once you contact us on Social Media or fill our form on the website! You will need a Business License, TIN Certificate, valid ID, and two passport size photos as well. For the POS, you would need to deposit 500,000 Tsh, of which 200,000 Tsh is your immediate float balance.
3. How can I top up my Huduma account for my float balance?
You can top-up your account through Airtel Money, Tigo Pesa, M-pesa, at any Selcom office, Huduma Plus touchpoint, and through NMB Bank, TPB, PBZ and Akiba Commercial Bank branches.
5. What are benefits of using Selcom over others?
Selcom offers the best commissions in the market and a wider range of services. From airtime to insurance to agency banking services, you can become a one stop-shop.
6. What do I do if I have an App/USSD access and I want to upgrade to POS?
Reach out to us via Social Media or email us at helpdesk@selcom.net and we will assist you on the way forward. You will need to provide additional KYC and we have to visit your premises in order to onboard you if you’re in Dar es Salaam! For any region outside of Dar-es-Salaam, you can reach out to us and we can guide you to a valid Huduma Plus touchpoint!
7. How do I check my till and float balance? What is the difference?
Till balance is the balance you collect when you’re using our payment services to collect payments in lieu of cash. In this case, you will be a “merchant”. On the other hand, float balance is what you will use in order to vend our Huduma wakala services. As a merchant, you can collect payments from multiple digital channels such as all mobile network operators (Mpesa, TigoPesa, Airtel Money, Ezypesa, TPesa, or 15 banks enabled on Mastercard QR). You will also be able to transfer the balance from till to float as well which saves you a trip to the bank! The cost for this is only 1%.
8. How do I cash out?
In order to cash out, you will be able to do so if you transfer money to your till using the eight digit number, and then use till2wallet to cash out, or use Selcom Huduma Cashout to get cash from anyone in our Huduma Network!
9. I forgot my device password, how can I get the new password?
Please send us an email and attach your ID to helpdesk@selcom.net and we will reset your POS’s password. We may also ask for the contract if we need additional proof.
10. My POS isn’t working what could be the problem?
Have you tried to restart you device? What error do you get? Otherwise, call our contact centre, provide your vendor ID and explain the error that you are getting. We will walk you through the solution easily!
11. How do I upgrade my POS machine?
POS swapping and pricing depends on the agent’s monthly transaction volume. For more information, please contact us at helpdesk@selcom.net.
12. How do I request for more branding material for Selcom?
Please submit your request through our branding form, or email us at helpdesk@selcom.net and we will connect you to our Sales team!