The new Selcom POS machine is a versatile device that offers various banking and payment

capabilities. It allows merchants to perform financial transactions such as sending money to

banks, mobile network operators (MNOs), or other Selcom Wakala agents. Additionally, it

provides options to pay utility bills, accept customer payments, and offers self-service

features like balance checks, PIN resets, and statement printouts.

Answer: Submit KYC documents and other necessary paperwork

● Tin certificate

● and Nid ID

Know Your Customer

Monthly End

The agent should first contact the provider’s support team to report the issue and

request assistance in unblocking the terminal. They may also need to ensure that all

required documents are up to date and that there are no outstanding compliance issues.

GPS Location

Smart POS(P10 POS)

Commission depending on the type of the transactions

b) Report the issue to the call center

d) Both a and c (Smart POS and Traditional POS)

o Notify the service provider of the intent to transfer ownership.

o Submit the necessary documents from both the current and the new owner (such as

updated KYC details).

o The provider will update the ownership details and ensure proper configuration

before reactivating the machine for the new owner.

There are usually multiple sources of funds, such as mobile wallets, bank accounts,

or card-based funds. Transfers can be made to mobile wallets, other bank accounts, or

specific services offered by the provider.

● Mobile banking

● Internet banking

● Through designated agents or third-party services

(Some providers may also offer options through their platforms)

● Via mobile money

● By swiping a bank card

● Through QR code payments

Merchant Identification Number

● Access the settings on the POS terminal.

● Go to network settings and select “APN.”

● Enter the Airtel APN details (such as “internet” for Airtel).

● Save the changes and restart the terminal for the settings to take effect.

Midnight (T+1)

Yes, you can reset your PIN directly on the POS machine:

● Go to “my account” and select “PIN Reset.”

● Follow the prompts to securely reset your PIN.

To send money to a bank:

● Navigate to the “Send Money” menu.

● Select “To Bank Account.”

● Enter the recipient’s bank details, including bank name, account number, and amount.

● Confirm the transaction details and enter your PIN to complete the transaction.

Yes, you can transfer funds to a mobile wallet:

● Go to “Send Money” on the POS menu.

● Choose “To Tigo,Mpesa,Airtel, Halotel, TPesa etc.”

● Enter the recipient’s mobile number, network, and amount.

● Review and confirm the transaction, then enter your PIN.

To send money to another Selcom Wakala agent:

● Select “Send Money” from the main menu.

● Choose “To Selcom Wakala.”

● Enter the Wakala agent ID, amount, and any additional details.

● Confirm the transaction and complete it with your PIN.

Yes, the POS machine can be used as a TILL to receive payments from customers. Provide customers

with your TILL number, and they can make payments directly to your POS, where transactions will be

confirmed immediately.

The POS supports payments for various utility bills, including electricity, water, and internet services.

To pay a bill:

● Go to the POS menu.

● Choose the utility type (e.g., electricity, water).

● Enter the biller details, account number/conrol number, and amount.

● Confirm the payment, then complete it by entering your PIN.

The POS offers a self-service balance check:

● Select “My Account ” on the menu.

● Choose “Balance Check.”

● Enter your PIN to view your current balance.

Yes, you can reset your PIN directly on the POS machine:

● Go to “My Account” and select “PIN Reset.”

● Follow the prompts to securely reset your PIN.

To print a statement:

● Access the “My Account” menu.

● Choose “Statement Printout.”

● Select the date range or transaction type.

● Confirm the details and print your statement.

If you experience any issues:

● Restart the POS machine and try the transaction again.

● If the problem persists, contact Selcom Customer Support at 0800714888 or 0800784888 or

email helpdesk@selcom.net.

Standard transaction fees apply based on the type of service (e.g., sending money, paying bills). For a

detailed fee structure, please refer to the “Fees and Charges” section on the POS or contact Selcom

support.

It’s recommended to check for updates regularly to ensure optimal performance and security. The

POS machine will notify you when an update is available, which you can install via the device

settings.

1. TIN certificate

2. Valid business license

3. Signatory NIDA (two directors IDs if it’s a company)

4. BRELA certificate (if registered)

Additional:

● IP address

Proposed MDR;

● Mobile Money: 1% [VAT Inclusive]

● Card Transactions: 2% [VAT Inclusive]

Settlement:

● Self-initiated Settlement or fund transfer to any preferred bank or mobile money at your

convenience at your

● A POS will be enabled for receiving the payment and settlement can be initiated from the

given device.

● A deposit of 100,000TZS will be taken for POS and a transfer fee will be applied for any

transfers

1. TIN certificate

2. Valid business license

3. Signatory NIDA (two directors IDs if it’s a company)

4. BRELA certificate (if registered)

For bulk disbursements, the same KYC requirements apply.

● Standard Rate: 2.5% per disbursement, excluding VAT.

● Minimum Cap: 1,000 Tshs flat-rate charge per disbursement.

● Maximum Cap: 5,000 Tshs flat-rate charge per disbursement.

Examples:

● For a 10,000 Tshs disbursement, the 2.5% charge is 250 Tshs. Selcom will apply

the 1,000 Tshs minimum cap.

● For a 1 million Tshs disbursement, the 2.5% charge is 25,000 Tshs. Selcom will

apply the 5,000 Tshs maximum cap.

These charges apply per transaction.