Selcom Huduma understands that you care about your privacy and how your information is used and shared. This notice describes our privacy policy. We are committed to protecting your personal information and your right to privacy. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By using Selcom Pesa, you are accepting the practices described in this Privacy Notice.

What information do we collect? 

To get started, Selcom Huduma requires you to complete registration by providing a valid mobile number, national ID and biometrics. Other Information collected from the application include names and contact data, credentials used for authentication and account access and transaction data.

How is the collected information used?

We may use the information we obtain through the application to

Enhance our product and service offering: your information enables us to offer better servicesto you.

Personalization: your information helps us to better respond to your individual needs andexperience as our valued customer.

Improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.

Improve our app: your information and the feedback you provide helps us to improve our app.

To send periodic emails: the email address and mobile number you provide may be used tosend you information and updates such as account statements and others related to your profile/account.

How do we protect your information?

We aim to protect your information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Information about our customers is an important part of our business, and we are not in the business of selling such information to other parties. However, we may share your information with third parties who provide services on our behalf. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow them to use your data for their own proprietary purposes. We permit them to process your data for specified purposes and in accordance with our instructions. We may also share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of our site, our users, and others. Where your data is shared with third parties, we will seek to share the minimum amount necessary.

What about cookies?

We do not use cookies.

Privacy Policy Updates

Our Privacy Policy is updated from time to time all updates will be posted on this page, and you will be notified when new updates are published

Contact

If there are any questions regarding our privacy policy you may contact us at help@selcom.net  or call for free: 0800 714 888/ 0800 784 888